Shipping policy

Last Updated: October 8, 2026

At CaffeeTrade.shop, we are committed to providing a reliable and convenient shopping experience for all our customers. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Destinations

We currently ship coffee machines and related products to customers in:

United States
United Kingdom

Shipping availability may vary depending on the product and destination.

2. Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

3. Shipping Time

Our estimated delivery time is:

5–8 business days

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, customs procedures, or other circumstances outside our control.

Please note that shipping times begin after your order has been processed and dispatched.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

You can use the tracking information to monitor the progress of your shipment.

If you do not receive tracking information or have questions about your shipment, please contact us at:

help@caffeetrade.shop

5. Shipping Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, unexpected delays can sometimes occur.

CaffeeTrade.shop is not responsible for delays caused by circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Carrier delays
Customs delays
Public holidays
Incorrect or incomplete delivery information
Other unforeseen transportation or logistical issues

If your order has been significantly delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you have entered an incorrect address, please contact us as soon as possible at help@caffeetrade.shop.

We will make reasonable efforts to update the address before the order is shipped. Once an order has been dispatched, we may be unable to change the delivery address.

7. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or arrives damaged, please contact us at help@caffeetrade.shop as soon as possible.

For damaged shipments, we may request photographs of the packaging and product to help us investigate the issue with the shipping carrier.

We recommend inspecting your coffee machine promptly after delivery.

8. Customs, Duties, and Taxes

For international shipments, including shipments between the United States and United Kingdom, additional customs duties, import taxes, VAT, or other charges may apply depending on the destination and applicable laws.

Unless otherwise stated at checkout, any applicable customs duties, taxes, or import charges are the responsibility of the customer.

Customers are responsible for complying with applicable import regulations in their country.