Refund policy

Last Updated: October 8, 2026

At CaffeeTrade.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your coffee machine or other eligible product, you may be able to return it in accordance with the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, you must contact us within this 30-day period and receive confirmation of the return instructions before sending the product back.

2. Return Eligibility

To qualify for a return, the product should:

Be unused or only used to the extent reasonably necessary to inspect the product.
Be in its original condition.
Include the original packaging, accessories, manuals, and other included items where reasonably possible.
Not have been damaged through misuse, improper installation, neglect, or unauthorized modification.

Certain products may not be eligible for return where applicable law permits such exclusions.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, faulty, or different from what you ordered, please contact us as soon as possible at help@caffeetrade.shop.

Please provide:

Your order number
A description of the problem
Photos or videos showing the damage or issue, if applicable

We will review the issue and, where appropriate, offer a replacement, repair, refund, or another appropriate solution.

4. Change of Mind Returns

If you simply change your mind about your purchase, you may request a return within 30 days of delivery, provided the product meets our return conditions.

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer may be responsible for the cost of return shipping.

5. Return Authorization

Please do not send products back to our business address without contacting us first.

To start a return, email:

help@caffeetrade.shop

Include your order number and the reason for your return. We will provide instructions regarding the return process.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank, credit card provider, or payment processor to process and display the refund.

7. Return Shipping Costs

If the return is due to a change of mind, incorrect product selection, or another reason that is not caused by CaffeeTrade.shop, the customer may be responsible for return shipping costs.

If the product is defective, damaged on arrival, incorrect, or the return is otherwise required under applicable consumer law, we will handle the return and refund in accordance with applicable law.

8. Items Damaged During Return Shipping

Customers are responsible for packaging returned products appropriately to help prevent damage during transportation.

If a product is damaged because it was inadequately packaged for return, this may affect the return or refund where permitted by applicable law.

We recommend using a tracked shipping service and keeping proof of postage.

9. Non-Returnable Items

Where permitted by law, products may not be eligible for return if they have been:

Damaged through misuse or negligence
Modified or repaired without authorization
Returned without required accessories or components
Returned after the applicable return period

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded or restricted.

10. UK Consumer Rights

If you are a customer in the United Kingdom, you may have additional rights under applicable UK consumer protection legislation, including statutory rights relating to faulty, misdescribed, or otherwise non-conforming goods.

Where applicable, these statutory rights are not affected by this policy.

11. US Consumer Rights

Customers in the United States may have additional rights under applicable federal or state consumer protection laws. Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited.